Cracked front rim BMW R1200GSA K51

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Jonathan Sander's picture
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Joined: 2017/06/08

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Hi Guys,
I discovered with rather a shock today that my front rim on my bike is cracked.
A few months back i had new Anakee 3's fitted by Donford in Stellies, after having had these fitted i noticed that the tyre pressure indicator would show a slight drop in pressure after a few days,,,,,,, i didn't really think much of it & thought that i either had a slight leak on the valve core or that it had a slow puncture . Anyhow i was then lucky enough to be offered a 3 month contract at a Bakery in Randfontein. So i left Cape Town & drove my bike through.
Whilst at work today i asked my tyre fitter to check the front tyre as i always have to pump it up after a few days. 
Anyhow i discovered that it was not leaking on the tyre , but through a pin hole crack in the actual rim !!!
OK , so now i was rather fazed & decided that i had better take it in to BMW, i first called Donford & spoke with the workshop manager ,after sending him a pic of the license disc it was discovered that the bike was out of warranty in March this year , another bummer. Anyhow i got on the bike, used the Gps to take me to the closest "Motorrad" & it directed me to Northside Motorcycles , about 40 km from Randfontein.
I drove the bike through to Northside & met with the workshop manager there, he had a look at the problem, took a photo or two, then also looked up the bikes particulars on the BMW system, he also told me that it was out of warranty ,,,, but that he would send the pics to BMW & ask if there were any other cases of cracked rims.
He said that he couldn't understand it as there were no "smileys" or any other visible signs of damage.
So there we have it. I asked what i should do as i have no alternate means of transport & was rather hesitant to ride a bike around with a damaged rim in case it would be further damaged. He said that i should just ride the bike like that & that he would try to get back to me on Monday ,, after taking my telephone & e-mail details i then hopped on my bike & rode back to Randfontein with a rather heavy heart,,,,,,
I am rather bummed about this, i mean these Bee Emms aren't exactly cheap, so for me to discover that the rim is cracked and i don't even have 19000 kilos on the bike yet, ex Russel Rathbone bike previously advertised on this forum.

I was wondering if anyone on this Forum has had a similar experience & am open to suggestions as to what i should do. I don't really want to claim on my insurance as i have been a good client & should get my no claim bonus back towards end next year,,,, i am rather hoping that BMW might entertain a "goodwill" claim and help me with this repair . I have attached a pic, not a very good one, but will try to take a better one.

Jonathan Sander's picture
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Joined: 2017/06/08


Subject: RE: Split Rim K51

Hi Jonathan,

Well, I must say I am rather disappointed that BMW will not even think of replacing the rim although it is in my mind an obvious manufacturing defect, especially so when there is no damage/smiley’s  to the rim.  In fact to me it looks as if it is a “seam” that is coming unstuck.

I trust that this additional publicity will much assist the GSA1200’s reputation, especially after the front suspension debacle.


Subject: FW: Split Rim K51

Hi Jonathan

Please see the mail below from BMW Technical with regards to your front rim.

If you have any further questions please don’t hesitate to contact me.

Kind Regards

 


Subject: RE: Split Rim K51

 

Hi ,

Thank you for your query.

Rims have a 1000km allowance to be claimed by warranty.

Rims and tyres are in direct contact with the “road” surface constantly.

We could not entertain this as a product related issue.

I trust this helps clarify your query.

Kind Regards,

------------------
BMW Group 
South Africa
BMW Motorrad
Motorrad Aftersales
Technical Consultant
BMW (South Africa) (Pty) Ltd.


 

 


 

 

 

 

 

Jonathan Sander's picture
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Joined: 2017/06/08

Well chaps,

The mails above are as received earlier today from BMW, It would seem that they are just not interested in assisting me ,,,,,

 

Luckily i do have other friends within the BMW network, who have found a clean rim for me, now i just need to find a dealer in/near Krugersdorp/Randfontein who can lace the rim & fit it to the bike.

Thanks to these guys who really value my custom as a good client to have, i really appreciate it chaps !!! Thank you

Jacques Botha R66's picture
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Joined: 2012/10/02

A pity that you will never see a name of the person who wrote  the message after the "Kind Regards" in the BMW HEAD OFFICE 's response. Who is this so- called  "Technical Consultant" who responded. Can anyboby at BMW HQ add a name to this concultant or must we as consumers just keep on guessing

----------

"BMW GROUP

SOUTH AFRICA."

We will never know who reacted to the complaint. We might just get a "nobody knows" answer like the rest of queries in this country.

Jacques.

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Joined: 2007/06/25

I would not let this rest. Is it a clerk in the back office that sent this letter?

Think before you ink.

Trust is the most valuable asset.

I have the rest of my life to get old.

Jonathan Sander's picture
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Joined: 2017/06/08

Hi Guys,

I left the name out as i thought that perhaps other members may think that i was being too personal.

See name below.

 

BMW Group 
South Africa
Mr Ryan Murray
BMW Motorrad
Motorrad Aftersales (UX-V3-ZA-A)
Technical Consultant
1 Bavaria Avenue, Randjiespark, Midrand

Postal address:
P.O Box 2955, Pretoria 0001

Tel: +27-12-522-2048
Cell: +27-71-666-2048
Mail: Ryan.Murray@bmw.co.za
Web:  http://www.bmw.co.za/

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Joined: 2007/06/25

Possibly Mr. Murray has not heard of latent defects, I would request an on site visit by this individual. He is no doubt working strictly to the book!!! 

Think before you ink.

Trust is the most valuable asset.

I have the rest of my life to get old.

Jonathan Sander's picture
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Joined: 2017/06/08

Got the newly laced rim back from Auto Alpina BMW today, i must say they have been really helpful, when they realised that the rim would not be ready in a day, they promptly offered me a loan bike, a BMW F800GS , which was quite fun to ride around Johannesburg, whilst waiting for my rim to be completed.

Anyhow, back to the story, i fitted the rim & have tested the bike which seems ok. Does anyone here have any idea as to how much the rim can be out of true ? It would seem that mine is about 4mm from left to right ? I tested this by just spinning the wheel whilst it is on the main stand ,,, is this normal  ? or is this too much run out ?

 

GeelKameel's picture
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Joined: 2007/06/21

I believe the correct spec is less that 1.3mm max run-out both horizontal and vertical. This is quite tight, trust me!

I recently fitted and straightened a rear wheel ---- I built a special jig and a special torque device (home-made...) and it still took me hours to get the rim within 1.5mm.

In view of the spec above, 4mm sounds a lot. My 2000 1150GS (Geelkameel) had a visible wobble in the rear wheel (definitely way more than specified) yet I never fixed it and had no trouble (eg vibration or excessive tyre wear) from 40000km up to 145000km (10years).  I never measured the run-out because it never bothered me. Presumably the run-out was horizontal only.

So, i would say it is  best practice for you is to get it fixed to within spec. But if all spokes are tight (rings with a clear ping sound when you tap against each spoke) and you do not feel any vibration at all speeds, you could continue riding without much worry.... 

 

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Joined: 2016/01/19

Any recommendations for someone who can true up a spoked wheel.

I would like to do my front rim when i change the tyre soonish.

 

cheers,

Mike.

GeelKameel's picture
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Joined: 2007/06/21

Mike, I am no specialist in this wheel spoking/trueing, so I would not offer to do your front wheel. 

Maybe you could ask Alf or Jandre or Kingtech (or the dealers) for a reference.

I know that Neville Murray (http://www.dvilleclassics.co.za/) has done such work before.

The device I made for myself is available, if you need it.

 

Jonathan Sander's picture
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Joined: 2017/06/08

Hi Geelkameel, thanks for the input. I used my bike to work today & it didnt feel different or anything.

I have not been up to any real high speed so wouldnt know if it will vibrate or be a nuisance, the point to me though is that i have just paid a dealer R1450 to have the rim laced. I would have certainly been able to do it myself if i had the tools & jig available, the problem is that i am only in Johannesburg on a 3month contract, & my tools and stuff required are all in Cape Town , where my home is.

it is therefore abundantly clear that the dealer who sublet the work out ( Auto Alpina) didnt check the quality of the work BEFORE telling me that the wheel was completed & ready for collection.

I wonder if they can pull it true again without removing the tyre & wheel from the bike ? Ie, use the wheel as it is fitted on the main stand & then true it in place ?

Or,,,,,,,, should i rather complain & take the bike back the 70 odd km's away and back to Auto Alpina ?

This will cost me again in time , effort & additional expense....

What would you guys do ?

Cobus Botha's picture
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Joined: 2013/03/19

If it is not within spec, I would say rather take it back and let them fix it.

It might just save you heartache later on.

carelvdmerwe's picture
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Joined: 2012/08/16

Hi Johnathan
 If I were you I would take it back to them so that they can double check. 4mm sounds a bit much, but I'm no expert.

I do know that you must check and re-tension the spokes after you have ridden a certain amount of kilometres to make sure that the tension is still right.

Committee: Clubhouse / Ride Captain

Garth Hewitt's picture
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Joined: 2011/02/07

To true a rim contact Grant on 082 897 5690.

I was referred to him by both TracMac and Donford Stellenbosch.

Did an excellent job on my front rim. Came to my house to remove the rim and refitted at home for me too.

 

Garth Hewitt

2010 R1200GSA

 

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Joined: 2016/01/19

Thanks Guys.

Have a great day.

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Joined: 2007/06/25

I would need to weigh up the cost/effort first then decide. If time/effort is no problem then take it back and get them to sort it out. Specifications are there for a good reason. You have paid good money for a "half job". This should not be viewed as a complaint but rather making the dealer/s aware that you as a client have a responsibility towards them as they have to you. If the dealer is not advised he cannot correct the problem.

Think before you ink.

Trust is the most valuable asset.

I have the rest of my life to get old.

Jonathan Sander's picture
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Joined: 2017/06/08

Thanks for the comments guys. After considering my options i realised that the dealer had laced a used rim for me, therefore when i mentioned the run out they simply said that it was a used rim that was supplied by me & not a new one.

So, i rigged up a cable tie on each side of the front forks & clipped it about 2 mm from the rim. Used a 40T bit and managed to pull it a lot straighter than what had been given to me.

I tested the bike over the weekend , went for a run through to the Hartebeespoort Dam & pushed the bike up to around the 200 k/ph mark with no drama, no wobble, shimmy or shake at all........

Anyway the bike seems to be fine, so perhaps better that i eventually did the job myself..... 

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Joined: 2007/06/25

Being a second hand rim is no excuse, I will certainly not use this dealer, They fobbed you off. We are sooo lucky in the Western Cape, both dealer ships are amazing. 

Think before you ink.

Trust is the most valuable asset.

I have the rest of my life to get old.

Jonathan Sander's picture
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Joined: 2017/06/08

Rene, you are 100% correct, we are spoilt to have such supporting dealerships in Cape Town !!!!

I must say i feel at home when at the Cape dealerships, and feel the Johannesburg dealerships have lost sight of why they actually exist in the first place, to serve BMW customers..........

Anyhow, at least the wheel is no longer losing pressure & requiring to be pumped up every 2 or 3 days ,,,,,,, 

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